Customer Service  

Hours of Operation

8:00 AM to 5:00 PM
Monday - Friday
, with the exception of holidays.
Holidays observed by ENSTAR

24-Hour Interactive Call Center - Get information on your account whenever you need it.


Our emergency service line is available 24 hours a day

 at (907) 277-5551 or by contacting your local office.

Billing and Payments

  1. How to Pay Your ENSTAR Natural Gas Bill
  2. Credit & Collections
  3. ENSTAR Charges and Fees
  4. Frequently Asked Questions
  5. How to read my ENSTAR bill
  6. Residential rates
  7. Typical residential meter set

Office Locations

Anchorage, Alaska  Matanuska Valley, Alaska Kenai Peninsula, Alaska 

 (Each office provides a locked drop box)

Documents and Online Forms  
SurveyOnline FormSurvey
01. Residential Account ApplicationPDFResidential Account Application
02. Paperless Billing pre-enrollmentOnline FormPaperless Billing pre-enrollment
03. Auto Pay AuthorizationPDFAuto Pay Authorization
04. Budget BillingOnline FormBudget Billing enrollment period ended June 30th. This link will be available around April 1.
05. Customer Contact UpdateOnline FormCustomer Contact Update
06. Landlord Tenant AgreementOnline FormLandlord Tenant Agreement
06. Cancellation for Auto Pay/Budget BillingOnline FormCancellation for Auto Pay/Budget Billing
08. ENSTAR Customer Information BookletPDFENSTAR Customer Information Booklet